Terms of service
Terms of Service – Cosy Goose
Welcome to Cosy Goose. Before placing an order, please read these Terms of Service carefully. By shopping on our website, you agree to the terms listed below.
1. Orders and Payments
All orders are subject to product availability.
If an item you ordered is out of stock, we’ll contact you as soon as possible to arrange a refund or replacement.
Payments are processed securely through the methods shown at checkout. Prices include VAT where applicable.
Once payment is received, you’ll get an order confirmation email.
We reserve the right to cancel or refuse an order in case of a pricing or stock error. If that happens, you’ll be notified and refunded in full.
2. Shipping and Delivery
We aim to dispatch all orders promptly. Delivery times depend on your location and the courier’s schedule.
Once your order has been shipped, we’ll send you an email with tracking details.
Delivery estimates are provided for reference and may vary due to customs checks or courier delays beyond our control.
3. Returns and Refunds
If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving it.
Returned items must be in their original condition and packaging.
To start a return, email info@cosygooseshop.com with your order number and reason for return.
You can view our full Refund & Return Policy here:
https://cosygooseshop.com/policies/refund-policy
4. Warranty and Product Issues
All products are covered by the standard legal warranty under UK consumer law.
If your order arrives damaged or faulty, please email info@cosygooseshop.com with your order number and a short description or photo of the issue.
We’ll review it and offer a suitable solution such as a replacement, repair, or refund.
5. Privacy and Data Protection
We respect your privacy and keep your personal data safe.
For details on how we handle your information, please read our Privacy Policy on the website.
6. Contact Information
If you have questions about these terms or your order, you can reach us at:
Email: info@cosygooseshop.com
Phone: +44 7488 811453
Address: Unit #2565275 New North Road, London, N1 7AA, United Kingdom
Customer Service Hours:
Monday to Friday: 9:00 to 18:00
Saturday: 10:00 to 16:00
7. Changes to These Terms
We may update these Terms of Service from time to time. Any updates will appear on this page and take effect immediately after being published.
We recommend checking this page occasionally to stay informed.
By placing an order on cosygooseshop.com, you confirm that you have read, understood, and accepted these Terms of Service.
Thank you for choosing Cosy Goose — we’re grateful for your trust and support.