Privacy policy

Privacy Policy – Cosy Goose

At Cosy Goose, we value your privacy and want you to feel safe when shopping with us. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our site or placing an order, you agree to the practices described below.

1. Information We Collect

We only collect information necessary to process your orders and provide a smooth shopping experience. This may include:

  • Your name, billing address, and delivery address

  • Contact details such as your email address and phone number

  • Payment information (handled securely through trusted payment processors)

  • Order details like products purchased and delivery preferences

  • Basic technical data such as IP address, browser type, and device information for security and performance purposes

  • Optional information you share with us, such as when you contact customer support or subscribe to our newsletter

2. How We Use Your Information

We use your personal information for legitimate business purposes, including:

  • Processing and delivering your orders

  • Providing order updates and customer support

  • Handling returns, refunds, and warranty claims

  • Improving our products, website, and services

  • Sending marketing emails if you’ve chosen to subscribe (you can unsubscribe at any time)

We do not sell, rent, or trade your personal information with anyone.

3. Sharing Your Information

We only share your data with trusted third-party partners who help us operate our business. These may include:

  • Payment providers to process secure transactions

  • Delivery and courier services to fulfil your orders

  • IT and hosting partners who maintain our website

All third parties are required to keep your data secure and to use it only for the purpose of providing their specific service.

4. Cookies

Our website uses cookies to make your browsing experience better.
Cookies help remember what’s in your basket, save preferences, and understand how visitors use the site so we can improve it.

You can change your browser settings at any time to block cookies, though this may affect how certain parts of the site function.

5. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described above or as required by law (for example, for tax and accounting purposes).
When the information is no longer needed, it is deleted or securely anonymised.

6. Your Rights

Under UK data protection laws, you have the right to:

  • Access the information we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your data where possible

  • Withdraw consent for marketing communications at any time

If you’d like to exercise any of these rights, please contact us at info@cosygooseshop.com. We will respond within a reasonable timeframe.

7. Data Security

We take data security seriously.
All personal details are stored securely, and payments are processed using encrypted connections through trusted providers.
We regularly review our practices to keep your information safe.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: info@cosygooseshop.com
Phone: +44 7488 811453
Address: Unit #2565275 New North Road, London, N1 7AA, United Kingdom

9. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or in the law.
Any updates will be posted on this page, and the revised version will take effect immediately.

Thank you for trusting Cosy Goose. We are committed to treating your information with care and respect and to keeping your shopping experience safe, transparent, and enjoyable.